Our goal is customer satisfaction. Should you feel the classes are not providing you with the information you expected, please give us a call and we will refund your money. The following conditions apply.
- The money will be refunded on a ‘listened to basis’ You will always be charged for the first class once you receive the manual or the welcome letter. If you listen to more than one class you will be charged per each additional class. (using the pay-as-you-go program fee)
- You will be expected to return the manual (priority mail) within 7 days of receiving it, in usable condition, with no pages missing or damaged (priority mail). Before any refund will be considered.
- A $50 cancellation and a $15 postage fee (for manual postage).
- There is a 7-day return policy on any refund.
- If you have listened to (or received the password to) the sleep training class a $200 fee will be withheld.
- If you have received a class on a special deal… no refund will be offered. This includes all discount sales and any agency classes. If your classes are not working it is NOT a Gentle Venture's problem and no refund will be given. Please check your firewalls, Windows Media, use Mozilla Foxfire or Google Chrome – almost anything other than Internet Explorer. The only time Gentle Venture's may not be working properly is if the domain provider is down.
- We do not make refunds that allow you to keep the manual. The manual must be returned for any refund to occur.
- Full refunds will be given on any cancelled in-person class